Ticket Stats

Call Response Times

Today (2026-05-15)

Total Tickets: 43
Included in Stats: 43
Excluded (Off-Hours): 0
Off-Hours Touched: 0 (0%)
Typical Time: 1 hrs 6 min
Fastest: < 1 min
Slowest: 2 hrs 4 min
Latest: 9 min

Last 7 Days

Total Tickets: 226
Included in Stats: 224
Excluded (Off-Hours): 2
Off-Hours Touched: 3 (1%)
Typical Time: 22 min
Fastest: < 1 min
Slowest: 2 hrs 8 min

Last 30 Days

Total Tickets: 952
Included in Stats: 944
Excluded (Off-Hours): 8
Off-Hours Touched: 10 (1%)
Typical Time: 34 min
Fastest: < 1 min
Slowest: 2 hrs 41 min

All Time

Total Tickets: 1060
Included in Stats: 1045
Excluded (Off-Hours): 15
Off-Hours Touched: 17 (2%)
Typical Time: 35 min
Fastest: < 1 min
Slowest: 2 hrs 41 min

Historical Ticket Counts

Day of Week

Min Max Avg
Monday: 2 110 63
Tuesday: 7 116 72
Wednesday: 3 121 74
Thursday: 1 113 68
Friday: 1 120 57
Saturday: 1 9 2
Sunday: 1 11 2

Month of Year

Min Max Avg
January: 1109 1872 1564
February: 1306 1520 1381
March: 1318 1618 1444
April: 1157 1679 1372
May: 1195 1717 1309
June: 1385 1579 1496
July: 1228 1751 1479
August: 1555 2083 1835
September: 1192 1598 1438
October: 1217 1663 1458
November: 1218 1595 1383
December: 1264 1561 1383

Historical Trends

Thermostats Per Ticket